Our Service

OUR SERVICE
For us, service means that you feel comfortable. Since nothing replaces a personal contact, we are looking forward to advice you via phone in order to offer you a proposal that is suited perfectly for your needs and desires.
Availability
We promise you to be contactable 24/7, 365 (366) days a year. You can reach us by phone, E-mail or LiveChat at all times .
Monitoring
Our complete infrastructure as well as all our servers are under surveillance from different stations all over Germany. In case of system failure, we will immediately contact you via E-mail as well as phone and SMS.
Backups
By request, we create backups of your most important data on a regular basis and keep them on a seperate backup server for seven days in order to prevent a loss of data. This service is cost-free for our customers.
Individuality
When working with us, you do not have to use products ‘off the rack’. We are looking forward to fulfil your individual wishes concerning operating systems, regardless if you would rather like to work with Debian, openSuSE, Gentoo, RedHat, CentOS, Windows 2003, Windows 2008 or Windows XP.
SHORT REACTION TIMES
In case of failure of server services or complete servers we are in a few minutes on the spot. Using certain SLA´s, we can guarantee reaction times of less than 15 minutes. Since every customer has individual expectations concerning servers and service, we offer you your individual SLA for your server.
Alle genannten Preise inklusive 19% MwSt.